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John San Filippo is a seasoned professional in customer experience and operations within the healthcare sector, currently serving as a Senior Customer Experience Specialist at Tomorrow Health since January 2021. Previous roles include Senior Operations Associate at Ezra, where John led a team in enhancing member experiences, and positions at EmblemHealth and New York Presbyterian/Weill Cornell, focusing on patient advocacy, care navigation, and registration. John began a career in healthcare at Mount Sinai Hospital, contributing to patient financial services and surgical admitting. Educational credentials include a Bachelor's degree in Psychology from Hunter College and an Associate's degree with Honors in Mental Health & Human Services from Kingsborough Community College.