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Ollie Jimenez has worked in the customer service industry for over 20 years. In 2001, they began their career as a Senior Team Manager at Sykes Enterprises, Incorporated. In 2006, they moved to Accenture where they worked as a Business System Specialist, developing the procurement system for JP Morgan Chase and migrating the server for American Express. In 2014, they took on the role of Team Manager at Amazon. Two years later, they moved to Alorica where they held the same role. In 2018, they took on the role of Head Of Operations for Customer Support at HybridBlock.io and Associate Manager at Sutherland. In 2019, they became the Site Lead at Alibaba Cloud Global. Currently, they are the Senior Manager for Operations at Toku, where they are responsible for leading the customer support department, scaling the team, implementation, training, meeting SLAs, and high levels of customer satisfaction.

Ollie Jimenez's education history includes attending the University of Santo Tomas from 1996 to 2001, where they earned a B.S. in Architecture. From 1992 to 1996, they attended Our Lady of Lourdes High School, and from 1985 to 1992, they attended St. Joseph's University New York.