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Magaly De la Cruz is a seasoned professional in customer support and management with over a decade of experience. Currently serving as a Sr Customer Support Manager at Togetherwork since October 2022, Magaly manages metrics through dashboards and serves as a second-level escalation point for customer issues. Prior to this role, Magaly was a Customer Service Manager at Vector Solutions (2017-2022) and Sunshine Health (2013-2017), where responsibilities included team management, performance optimization, and ensuring timely resolution of client support needs. Magaly's career began at Capital One as a Unit Manager (2010-2013), overseeing a team to achieve business goals. Education includes a degree in Administration in Hospitality and Tourism from Universidad Iberoamericana and a high school diploma from San Gabriel De la dolorosa in the Dominican Republic.