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Dian (Lydia) Lin is a seasoned professional with extensive experience in business operations and technical support. Currently serving as a Senior Business Partner Operations Specialist at Tmall since August 2023, Dian previously held the position of Technical Support Engineer II at Dell Technologies, where responsibilities included collaborating with Cisco and VMware for technical support on high-end converged infrastructure storage products and hosting a Dell Open Day event with corporate leadership. Earlier roles included Operations Executive at CollabCentral, where Dian contributed to innovation coaching services, and Business Development Specialist at ACTiVATiON Group, focusing on market analysis and project development. Additional internships at MRM//McCann and ACTiVATiON Group provided exposure to account management and event coordination. Dian holds a Bachelor's degree in Business Administration and Management from The University of Sheffield.