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Flavio Cardoso dos Santos has extensive experience in IT service management, customer success, and project management across various sectors. At TIVIT since May 2017, roles include IT Customer Success Manager Cloud and Senior Service Delivery Manager, focusing on delivering services and managing client relationships for a diverse portfolio. Previous positions encompass managerial and coordination roles at Agility Networks Tecnologia, UOLDIVEO, and T-Systems, where responsibilities included full outsourcing services and operational management for medium to large-scale clients. Flavio's background also includes project management at Atento do Brasil S/A, client operations at EDS do Brasil, and technical telecommunications work at ERICSSON. Educational qualifications include an Executive MBA in Business Management from FGV and a degree in Telecommunications Engineering from Universidade da Cidade de São Paulo.