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Alex Cleaves is a Technical Writer II at Titan.ium Platform, where responsibilities include creating user documentation for telecommunication protocols and collaborating with subject-matter experts. Prior experience includes serving as an Assistant Store Manager at Starbucks, overseeing team operations and customer engagement, and as a Multimedia Specialist at the University of Massachusetts, Amherst, providing digital media solutions and training. Additional roles encompass an internship at the Amherst Survival Center, where volunteer supervision and community support were key, a position as a Piano Tutor at North Star: Self-Directed Learning for Teens, and serving as Chief Poetry Editor for Jabberwocky Literary Journal. Alex holds a Bachelor of Arts in English from the University of Massachusetts Amherst and attended the University of Oxford in 2014.