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Lula Cunningham is a seasoned professional with over 27 years of experience in customer service and operations management. Currently serving as Operations Director and Head of Operations at Titan Data Solutions since January 2019, Lula has demonstrated a strong ability to drive customer service excellence and improve business processes. Prior to this role, Lula held the position of Head Of Customer Service at Beta Distribution Plc from April 2014 to October 2018, where responsibilities included overseeing customer service strategy and team management. Lula's career includes significant achievements as Customer Support Manager at ACI ADAM, where the first UK operation was established, and Administration Manager at East Central Distribution, managing multiple functional teams and key supplier relations. Recognized for leadership and performance, Lula has been promoted and headhunted for expertise in the field.