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John Nguyen has been working in the field of technical product support for the past five years. In 2021, they began working as a Technical Product Support Specialist for Limeade. Prior to this, they held the same role at TINYpulse by Limeade from 2020 to 2016. From 2017 to 2016, they conducted independent research on educational gaming, fundamentals of game design, and game-based learning. Additionally, they worked as a Customer Success Associate for TINYpulse by Limeade from 2016 to 2014. During this time, they also held the roles of QC Specialist and Client Solution at HRBoss. Finally, from 2011 to 2014, they worked as a Technical Support/Customer Service for Officience, where they were responsible for receiving third-party users calls and monitoring the customer online ticketing platform.

John Nguyen's education history includes a Bachelor's degree in English Linguistics from the University of Social Sciences and Humanities in Ho Chi Minh City, Vietnam, which they obtained between 2010 and 2014. John also obtained an Intermediate degree in Accounting from the Open University in Ho Chi Minh City, Vietnam between 2008 and 2010. Prior to that, they attended Hoa Sen University in Ho Chi Minh City, Vietnam from 2007 to 2008, but discontinued their studies. In addition, John has obtained several certifications from Coursera, including Teach English Now! Second Language Listening, Speaking, and Pronunciation (June 2020), Teach English Now! Lesson Design and Assessment (April 2020), Teach English Now! Second Language Reading, Writing, and Grammar (April 2020), Teach English Now! Foundational Principles (February 2020), and Teach English Now! Theories of Second Language Acquisition (February 2020). John also obtained an IELTS certification from the British Council in October 2019.