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Suratno S has extensive experience in customer success and operations management, currently serving as OPS Regional and previously as Customer Success National at Tinvio since October 2020. Prior to this role, Suratno held various positions at Gojek from January 2016 to July 2020, progressing from Call Center Agent to Call Center Team Lead, where responsibilities included issue handling, reporting, and coordination with support teams. Earlier experience includes working as an Inbound Call representative at PT. MNC Sky Vision from January 2014 to December 2015, focusing on issue resolution. Skills include order handling, issue management, and collaboration with technical teams for bug reporting.