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Marihelen Santos has a diverse work experience spanning over 20 years. Their most recent role was as an IT Manager at Timely, a software startup based in North Vancouver, BC, Canada. In this position, they were responsible for developing and launching new features and providing technical support for the platform.

Before Timely, Marihelen worked as a Technology Manager at Contabilizei, a startup from Curitiba, Brazil. Their role involved leading the IT team responsible for the digital platform core, which aimed to transform the tax filing and accountancy industry for micro and small businesses.

Prior to Contabilizei, Marihelen held various positions at Telefónica Brasil, the largest telecom company in Brazil. Marihelen served as an IT System Manager, leading the IT support team responsible for billing invoice systems of postpaid products and managing the data generated for the billing process. Marihelen also worked as a Development Coordinator, providing solutions in billing systems and revenue cycle in the telecom industry.

Before joining Telefónica Brasil, Marihelen worked as a Development Coordinator at GVT, a telecom company based in Curitiba. Their responsibilities included revenue assurance projects and implementing fraud prevention systems.

Marihelen's early career included roles at CITS - International Software Technology Center as a Project Development Manager, Project Manager, and Technical Leader. Marihelen was responsible for overseeing project development, setting project management policies and processes, and leading the development of various software solutions.

Marihelen also worked as a Software Developer at Finatec and HSBC earlier in their career.

Overall, Marihelen Santos has a wealth of experience in IT management, software development, and project management across different industries and companies, with a focus on billing systems, telecom, and software solution development.

Marihelen Santos has a Bachelor's degree in Information Technology from Universidade Positivo, which they completed from 1997 to 2000. Marihelen also has a Master's degree in Business Administration (MBA) with a specialization in Liderança, Inovação e Gestão 3.0 from Pontifícia Universidade Católica do Rio Grande do Sul, which they obtained in the year 2019. Additionally, they hold a certification as a Project Manager Professional (PMP) from PMI, although the specific date of obtaining this certification is not provided.