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Bilal Iqbal is a seasoned professional in customer success and operations management with extensive experience in various leadership roles across the technology and business process outsourcing sectors. Currently serving as the Manager of Customer Success at TCP Software since February 2022, Bilal previously held the position of Director of Contact Center Operations at FutureNow Technologies from July 2010 to August 2021. Additionally, earlier career roles include Operations Manager at Systems Limited, Inside Sales Executive at Premier BPO, LLC, Business Development Manager at Kinetic Integrated Information Systems, and Operations Supervisor at TRG - The Resource Group. Bilal Iqbal holds an Executive MBA in Project Management from Preston University, completed in August 2005.