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Federico Soto Molina is a professional with extensive experience in customer service and support across various industries. At DHL EXPRESS CHILE, from February 2020 to March 2023, Federico served as an Agente de claims & complaints, focusing on resolving customer complaints and managing package tracking, shipment management, credit notes, and refunds. Prior to this role, Federico worked at GO SERVICIOS as an Agente de atención a clientes, providing technical support for Samsung products and managing scheduling for technical visits from December 2017 to June 2019. Federico's earlier experience includes working as an Operador de call center at COMDATA ARGENTINA, addressing issues related to prepaid network services for Telecom Personal, and serving as a Team Leader de atención al cliente at Servicios Financieros S.A, where responsibilities included training new executives and managing team productivity from June 2011 to September 2014.