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Kim Smith has a diverse work experience in various roles. Kim worked at Tilt as an Employee Success Manager and then as a Customer Success Manager, focusing on improving retention, streamlining processes, and reinforcing culture. Before that, they were a Project Manager at Epiq, where they managed attorney to EPIQ team questions and oversaw project timelines and medical record requests. Kim also worked at Insight Global, where they held multiple roles, including Parental Leave Specialist, Account Manager, and Recruiter. Kim started their career as an Administrative Assistant at Quality Controls, Inc.

Kim Smith (she/her) obtained a Bachelor's degree in Public Relations, Advertising, and Applied Communication from Xavier University, where they studied from 2011 to 2016. In addition to their degree, they have obtained certifications in Open Enrollment Administration and Payroll Administration from Rippling in May 2023.