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Jenna Cortes has a diverse work experience, starting off as a Fast Bar Drinks Maker at Capital Seafood Restaurant in 2013. Jenna then worked as a Floor Staff member at Regency Theatres, Inc. from 2012 to 2015. After that, Jenna joined Smashburger as a Guest Service Expert and Shift Leader. Jenna handled various responsibilities such as overseeing the restaurant and employees, managing guest inquiries and complaints, and handling training and closing procedures. Jenna then interned at The American Academy of Pediatrics - OC Chapter in 2017. In the same year, they started working at Tillys as an E-Commerce Customer Service Lead. Their most recent role was a Sales Associate at DICK'S Sporting Goods from 2016 to 2017.

Jenna Cortes completed their high school education at Chino Hills High School from 2006 to 2010, earning a High School Diploma. Following that, they attended California State University, Long Beach from 2011 to 2017 and obtained a Bachelor of Science degree in Health/Health Care Administration/Management. In addition to their formal education, Jenna also obtained a Food Handler's Card in May 2015.