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Jessica (Chika) Mangunsong is a skilled professional currently serving as a Culture Insights Specialist at tiket.com since January 2022, where responsibilities include implementing internal programs to enhance organizational values and collaborating with stakeholders for cultural integration. Previously, Jessica held the position of Research Executive at Kantar TNS from October 2017 to January 2019, focusing on consumer analysis for a pharmaceutical company and assessing digital campaign impact for a personal-care client. Prior to that, Jessica worked at PT. Mitra Adiperkasa Tbk as part of the Recruitment & Development team for Domino's Pizza Indonesia from December 2014 to October 2017, where initiatives improved employee retention and program development for future leaders. Jessica holds a Master’s degree in Management Communication with a concentration in Marketing and a Bachelor’s degree in Psychology, both from the University of Indonesia.