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Ii Jawahir is a seasoned professional in customer experience and operations management, currently serving as the Customer Experience Insight & Analytics Manager at tiket.com since May 2021, where responsibilities include overseeing operational metrics and managing budgets for efficiency. Previous roles include the Customer Experience Insight & Analytics Associate Manager at desty.app and the Customer Service Lead at The Shonet, where Ii developed a customer service department from the ground up. Additional experience includes positions at Gojek and GoPay Indonesia, focusing on process improvement, CRM management, and performance analysis. Ii holds a Bachelor's degree in Accounting from Universitas Siliwangi.