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Ravi Desai is an accomplished executive with extensive experience in customer success and support management across multiple organizations. Currently serving as Vice President of Customer Success & Client Care at TigerConnect since January 2023, Ravi has significantly improved renewal forecasting, churn management, and customer engagement processes. Prior to this role, Ravi held the position of Vice President of Customer Success & Support at LeanData, achieving high net retention and optimizing the renewal process. Ravi's previous tenure at TIBCO spanned nearly two decades, where responsibilities included building global customer success teams and leading support operations. Ravi's career also includes roles at CA Technologies and May Department Stores, with a solid foundation in management information systems from California State University, Northridge.