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Aimee McLoughlin Clay has extensive experience in incident management, customer service, and training across multiple industries. Currently serving as Head of Global Major Incident Management & Escalations at Tietoevry since February 2019, Aimee has progressed through various roles including Line Manager and Senior Training Specialist. Prior to this, Aimee worked at OKIN BPS from August 2015 to January 2019, where responsibilities included serving high-demand VIP customers and managing repair service tickets as a Senior Dedicated Service Coordinator. Experience also includes a role as a Communication Specialist at ICON Communication Centres from January 2012 to July 2015, contributing to sales targets and delivering exceptional customer service. Aimee's earlier career involved analytical work as a Review Analyst at MILLWARD BROWN Lansdowne.