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Aparecida Almeida has demonstrated a diverse range of customer service and administrative skills throughout various roles. Currently serving in customer service at Tier1, S.A. since June 2023, Almeida previously worked as a customer support specialist at CoverManager Restaurant Booking & Distribution Services S.L., where responsibilities included technical support and BackOffice management for the restaurant sector. Early experience includes working as a telemarketer at ICCS - Contact Center and as a bakery clerk at DIA España. Additionally, Almeida contributed as an Assistant Administrative Officer at Save the Children España, focusing on administrative tasks, telephone support, and information management. Educational background includes a Superior Degree in Administration and Finance from Oscus, completed between 2014 and 2016.