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Heather believes the secret to driving performance lies in deeply understanding an organization, its culture, challenges, and designing a custom solution focused on its heart – people!

Heather discovered her passion 17 years ago after taking her first instructional design class. She has experience from design to implementation of learning solutions ranging from instructor-led, web-based, system and ERP implementations, sales and product training, video communication, and onboarding. She enjoys collaborating with a team of TiER1 experts to create custom learning solutions.