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Heidi Hyysalo is a seasoned professional with extensive experience in people operations and talent management across various companies. Currently serving as Senior People Operations Manager for TIER Mobility, Heidi oversees the employee lifecycle in the Nordics and the Netherlands, ensuring alignment with global strategies. Previous roles include Sales Development Lead and OKR coach at HappyOrNot, where Heidi developed global HR strategies and led the Sales Development team. With a background as a Consultant Manager, Real Estate Agent, and Rental Apartment Dealer, Heidi has a diverse skill set in recruitment, customer service, and sales. Heidi holds an MBA in Business Administration and Management from ESERP Business & Law School and a Bachelor's degree in Tourism and Hospitality Management from Jyväskylä University of Applied Sciences.