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Sergio Montero Cespedes possesses extensive experience in customer success and marketing across various industries. Currently engaged with Tiendeo since November 2018, Sergio interprets KPIs and optimizes the customer journey within a multichannel platform aimed at connecting businesses and consumers through geolocated catalogs and coupons. Prior roles included Customer Services Specialist at Skynet Worldwide Express, where Sergio focused on the operational needs of international logistics, and Marketing Assistant at SICLaF La Francesa SA Bolivia, handling competitive intelligence and commercial prospecting. Sergio also contributed as Marketing Manager at Agfa Bolivia, leading digital marketing strategies and market analysis. Educational qualifications comprise a Master's in Internationalization of SMEs from Universitat de Barcelona and a Master's in Marketing Management from EAE Business School, complemented by a Bachelor's degree in Administration from Universidad Católica Boliviana.