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Melissa McDermott has extensive work experience in various customer success and technical management roles. Melissa is currently working as a Senior Solutions Architect at Tidelift since January 2022. Prior to this, they worked as a Senior Customer Success Manager at F5 from October 2021 to January 2022, and at Threat Stack, Inc from March 2021 to October 2021. Before that, they served as a Customer Success Manager at Aqua Security from November 2019 to March 2021, and as a Customer Success Technical Lead at WhiteSource from January 2018 to November 2019. Melissa also worked as a Customer Success Manager at Veracode from April 2017 to January 2018, and at PowerAdvocate from April 2016 to March 2017. Additionally, they had significant experience at Google, where they held roles as a Technical/Program Manager and Manager of Enterprise Technical Solutions Engineer from July 2013 to December 2015, and as a Manager of Systems Operations, Customer Operations Manager, Manager of Change Control, and Operations Engineer at ITA Software from September 2010 to December 2015. Melissa'searlier experience includes working as a Technical Support Manager at HostRocket.Com from August 2001 to March 2005.

Melissa McDermott holds a Bachelor of Science (BS) degree in Computer Engineering from Clarkson University. In addition to their formal education, they have obtained various certifications, including "Amazon Web Services Cloud Practitioner Essentials" from Amazon Web Services (AWS) in March 2021, "Learn Docker by Doing" and "Docker - Deep Dive" from Linux Academy in December 2019 and November 2019 respectively. Melissa also holds an ITIL Foundations Certification, although specific details about the institution and date of obtaining the certification are not provided.