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Omari McCall has extensive experience in technical support and service desk roles, including a significant position as a Help Desk Technician at Tidel from April 2018 to October 2023, where responsibilities included diagnosing and resolving service issues for smart safe and cash recycler end users, along with training new employees. Prior to this, Omari worked as a Service Desk Analyst at Wellstar Health System for a brief period in early 2018, focusing on training staff and configuring hardware. Earlier experience includes a role as a Business Segment Liaison at UnitedHealth Group, which involved asset management and onboarding processes. Omari holds an Associate of Science degree in Computer Science from Georgia State University, earned between August 2010 and November 2012.