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Jenny N. has over 15 years of experience in chargeback management, primarily at Ticketmaster since October 2007, where roles have progressed from Sr. Chargeback Analyst to Sr. Manager of Chargebacks. In the current role, Jenny manages compliance during PCI audits and oversees relationships with vendors related to fraud and payments. Previous positions at Ticketmaster include leading a global chargeback team and implementing chargeback management tools, as well as handling detailed financial reconciliations. Prior experience at Washington Mutual Card Services included processing unauthorized transactions and managing claims ranging from $50 to $200,000.