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Juan Luis Ramos Gómez is an accomplished professional with extensive experience in project management and customer experience across various industries. Currently serving as Project Manager BPE at TIBA since March 2024, Juan has previously held roles including Customer Experience & Success Manager and Customer Success Project Manager at Cerdá Group International. Juan has also contributed to ClarkeModet as Customer Experience and Transformation Manager, focusing on strategic customer experience plans, and played a key role as International CX Experience Designer at IZO, leading important research initiatives. A background in retention strategy at Sanitas and roles in commercial development at Osborne demonstrate a versatile skill set in managing customer journeys and enhancing business performance. Juan's educational credentials include a Bachelor's degree in Business Management and Administration from ESIC Business & Marketing School and a Master's in Customer Experience Management.