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Archana A. has a diverse range of work experience, starting with their current role as the Director of Service and Support at Thumbtack. Prior to this, they were the Director of Customer Service at Conn's HomePlus from 2020 to 2022. From 2019 to 2020, they served as the US Western Regional Director at Conduent HR Services, where they led a multi-channel call center team providing HR and Benefits consulting. Before that, they were the Sr. Director of Travel Operations/Customer Experience at Upside Business Travel from 2016 to 2019, where they designed and led the execution of customer service strategy. Archana A. also held roles as the Sr. Director Business Processes at Bridge2 Solutions in 2015, the Director of Global Reporting & Analytics at American Express Global Business Travel from 2013 to 2015, and the Quality Improvement Coordinator at Contact Behavioral Health Services from 1997 to 2000. Archana began their career as a Research Analyst at Maricopa Community Colleges in 2003.

Archana A. obtained a Bachelor's Degree in Psychology from Arizona State University, where they studied from 1994 to 1997. Archana then pursued a Master of Business Administration (MBA) in Supply Chain Management at the W. P. Carey School of Business in Arizona State University, but the start and end years for this degree are not provided.