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Charles Poynter has extensive experience in technical support and analysis, with a career spanning from 1998 to the present. Currently serving as a Technical Support Analyst at Granbury Solutions since February 2016, Poynter specializes in resolving technical issues for restaurant clients using Thr!ve POS and providing user training. Previous roles include Service Desk Analyst at CEC Entertainment, where Poynter supported back-of-house operations, and Technical Support Analyst at Brinker International, focusing on troubleshooting and deployment of software and hardware. Additional experience includes technical support for clients at CompuCom and customer service for Verizon at Solectron. Poynter's career began as Technical Services Supervisor/A+ Technician at CompUSA, overseeing a team of technicians and building custom PCs.