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Nicholas Whitbread is an experienced income protection professional currently serving as an Income Protection Assistant at Thrive Homes UK since October 2022. In this role, responsibilities include processing cash, Housing Benefit, and Universal Credit adjustments, reconciling payments, and managing Direct Debits while collaborating with the Finance team. Previously, Nicholas worked as an Income Recovery Administrator and Tenant Services Administrator at Hightown, where monitoring rent accounts and providing administrative support to multiple teams were key duties. Nicholas also gained customer service experience as a Customer Service Advisor at the Tenancy Deposit Scheme. Nicholas holds a Bachelor of Arts in Criminology from De Montfort University and has completed GCSE education at Townsend Church of England School.