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Kelly-Ann Underdown has extensive experience in administrative and support roles within the housing and education sectors. Since April 2011, Kelly-Ann has held multiple positions at Thrive Homes UK, including Graduale Surveyor and Business Improvement Project Officer, with responsibilities ranging from administrative support to project coordination and data management. Previously, at Thurrock and Basildon College, Kelly-Ann worked as an I.T Facilitator and User Support Technician, providing technical support and facilitating learner engagement. Kelly-Ann possesses a HNC in Construction/Built Environment from Oaklands College, further enhancing a robust skill set in administration, data handling, and customer service.