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Jahedul Alam has extensive experience in debt management and collections, currently serving as an Income Protection Controller at Thrive Homes UK since April 2019, focusing on the management of customer arrears and income collection. Prior roles include Tenant Debt Recovery Officer at Aldwyck Housing Group and Evening Collection Officer at OneSavings Bank, where responsibilities included recovering debts, maintaining records, and managing customer arrears cases. Previously, as an Account Specialist at Virgin Money UK PLC, Jahedul provided customer service and financial solutions for existing clients, and earlier experience as a Credit Controller at Contrast Financial Claims Ltd involved proactive debt management and negotiations. Jahedul holds a BA Honours degree in Computing & Digital Media from London Metropolitan University.