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Fiona Frost MCIM has a diverse and extensive work experience in marketing communications and events. Fiona is currently the Head of Marketing Communications at Thrive Homes UK, where they lead the strategic marketing communications efforts and oversees all customer and colleague communications. Prior to that, Fiona worked as the Media & Marketing Manager at Durkan, promoting the business through various media channels. Fiona also served as the Marketing Communications Manager at the Building Research Establishment and the Director of Communications & Events at the British Council for Offices. Fiona has experience in raising the profile of organizations through events and publications as seen in their roles at Citizens Advice and HM Prison Service. Furthermore, they have a background as a Project Manager in corporate events and school tours at CragRats. Fiona began their career as a Press Office Assistant at HM Treasury, where they supported press officers in promoting government initiatives and coordinated the distribution of the Chancellor's Budget Day speech.

Fiona Frost MCIM has a strong education background in the field of marketing and theater arts. In 1995, they attended Bretton Hall College of the University of Leeds, where they obtained a Bachelor of Arts (Honors) degree in Theatre Arts. Their academic journey continued in 2015 when they enrolled at The Institute of Direct and Digital Marketing to pursue a Professional Diploma in Digital Marketing, which they completed in 2016.

In addition to their formal education, Fiona has also obtained several certifications. Fiona became a member of CIM | The Chartered Institute of Marketing and received the CIM MCIM Member designation in May 2022. In February 2021, they completed a course on "Leading at a Distance" from LinkedIn. Fiona also holds the IDM Professional Diploma in Digital Marketing (DipDigM) from The Institute of Direct and Digital Marketing, although the specific month and year of completion for this certification are not provided.