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Raluca Benchea is a Senior Systems Support Engineer at Thoughtworks since December 2024, previously serving as a System Software Engineer and EURO Team Lead at IntelligentBee. Raluca has extensive experience in system software integrations and API work. Prior roles include Technical Referent and Customer Support Engineer at ALTEN Romania, where responsibilities involved KPI generation and 1st level technical support for various mechanical tools. Raluca's early career includes a Service Desk Analyst position at SCC, providing troubleshooting for Windows and network issues. In academia, Raluca earned a PhD in Biomaterial Science from the Technical University "Gh.Asachi" of Iasi, including an Erasmus scholarship experience at Université de Rouen. Educational background features degrees in Biomedical Engineering and Bioengineering, with early academic exposure to nano-bioengineering.