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Penny Caven is an experienced professional in revenue operations and customer success, currently serving as Senior Revenue Operations Manager at Thoughtexchange since February 2014, where responsibilities include driving productivity and efficiency across revenue teams. Prior roles at Thoughtexchange include Senior Customer Success Operations Manager and Customer Operations Manager, focusing on data, process, and strategic initiatives. Previous experience includes serving as President & Instructional Designer at End Goal Communications, where curriculum development and business process consulting were key, as well as positions in training and management roles at NCO Group and Quorum Information Technologies. Penny began a career in education with instructor roles at various colleges and holds a Bachelor of Education in Adult and Vocational Education from the University of Alberta.