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Elena Makower is an accomplished professional with extensive experience in client management and customer success within the legal and technology sectors. Currently serving as Manager of Senior Client Executives for Global Large Law at Thomson Reuters, Elena leads strategic initiatives to enhance client relationships and drive product adoption. Previously, as Head of Customer Success at CEB - Continuing Education of the Bar, Elena directed a team of Customer Success Managers supporting over 2,000 clients, aiming to optimize customer operations and increase net revenue retention. Elena's background includes significant roles at Thomson Reuters, where responsibilities spanned from account management to team leadership, achieving consistent revenue goals and earning multiple awards for sales excellence. Educational qualifications include a J.D. from the University of California, College of the Law, San Francisco, and a B.A. in Political Science from UCLA.