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Matthew Rutledge is a seasoned IT professional with extensive experience in end-user services and support management within legal and retail environments. Currently serving as the Manager of End User Services at Thompson & Knight LLP, Matthew is responsible for overseeing technological vision and delivering service desk support to over 650 employees. Previously, as Director of End User Services at Jackson Walker L.L.P., leadership was demonstrated in managing support teams and implementing cost-effective services. Matthew's background includes a role as IT Manager at JCPenney, where project scope development led to significant achievements in desktop and application support for a large user base. Early career experience includes service desk management and process management, with a foundational education in Multi/Interdisciplinary Studies from The University of Texas at Dallas.