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Emily Gagnon has over a decade of experience in the banking and customer service sectors, currently serving as a BSA Analyst at Thomaston Savings Bank since July 2018. With a background that includes roles such as Assistant Contact Center Manager and Direct Banking Specialist II, Emily specializes in providing internal support across various departments, managing escalated customer issues, and overseeing personnel performance. Previously, Emily worked at Connecticut Mutual Holding Company as a Loan Servicing Assistant and at Biddeford Savings in multiple positions, including Customer Service Representative II and Head Teller. Emily holds a Bachelor’s Degree in Business Administration and Management from Adelphi University.