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Reggie Rios is an experienced executive in customer success and production management, currently serving as Executive Director of Customer Success at Thomas since October 2012. Rios's background includes roles such as Director of Sales Operations and Director of Sales and Marketing Relations at Thomas, where oversight involved the online and print production department for multiple products. Previous positions at Thomas Publishing Company LLC included Director of Customer Experience, focusing on managing a team to execute deliverables and subscriptions for software platforms and online content. Rios began the career in production management at both Thomas Publishing and Fairchild Publications, overseeing print production cycles and ensuring quality control across various publications. Early experience included a role as Customer Service Representative at M&M/Mars, handling a vast territory and achieving excellence in customer service. Rios holds a BA in Advertising Design from Trenton State College.