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Gavin O'Neill is an experienced Customer Success Manager with a strong background in managing customer relationships and improving processes to enhance the ROI of SaaS solutions, currently working at Thomas since September 2021. Prior experience includes significant roles at Apple Leisure Group, where Gavin was a Tier 3 Senior Services Agent, and at ThomasNet, where Gavin also served as a Customer Success Manager, demonstrating expertise in client advocacy and support. Gavin's career began at CheapCaribbean.com, progressing through various customer service and operations roles, including as Operations Manager at IrishGetaways.com and Product Development at Gate 1 Travel. In addition to professional experience, Gavin has contributed to communities as a volunteer ESL teacher in Georgia and served in AmeriCorps NCCC. Gavin holds a BA in Political Science from Temple University and a CertTESOL from Atlantic SEAL in Ireland.