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Michele Heckmann

Director of Customer Insight at Thomas & Company

Michele has been in the Unemployment Tax Management and HR solutions space for over 30 years. In addition to her industry specific expertise, for over 10 years she has been connecting with clients to gain a deep understanding of how they think and feel to help connect the dots between their needs and optimal solutions. Michele is passionate about user experiences and focuses on always improving the customer journey at Thomas & Company.


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