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Daniel Barber has worked in customer service and customer experience roles since 2011. Daniel began their career at Whole Foods Market as a Customer Service Supervisor, where they were responsible for large scale cash handling and office management, as well as customer service desk management. In 2016, Daniel moved to Tractor Supply Company as a Customer Solutions Team Member, where they were skilled in customer satisfaction via multi-channel contacts in a retail centric environment. In 2018, Daniel took a role at SmileDirectClub as a Team Captain, Customer Care, where they led a team of 20+ team members, created a career path program, and developed and administered performance improvement plans. Most recently, in 2020, Daniel joined Thnks as Director, Customer Experience and Director, Customer Support, and then was promoted to Senior Customer Support Lead.

Daniel Barber attended Nashville State Community College, where they earned an Associate of Science in 2017.