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Danielle Thompson is an experienced professional in operations and customer service management, currently serving as Operations Manager and General Manager at This is Fresh since October 2019. Prior to this role, Danielle worked as a Senior Customer Service Advisor at Fresh Student Living from May 2018 to October 2019, focusing on improving the student living experience. Danielle's career includes positions at British Airways as a Sales Associate from November 2014 to October 2017, at Convergys as a Customer Service Representative from June 2012 to May 2014, and at 2Touch (acquired by Parseq) as a Customer Service and Sales Representative from January 2009 to December 2011. Danielle Thompson earned a Bachelor of Science degree in Psychology from the University of Sunderland, completing studies in 2008.