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Monika Aufdermauer has an extensive work experience in various senior-level leadership roles focused on customer experience. Monika currently holds the position of VP, User Success at KOHO since April 2022. Prior to that, they were a Member at Chief, a private network dedicated to empowering women leaders. Monika also served as Head of Customer Experience at ThirdLove from January 2020 to present, where they implemented AI solutions and process changes to optimize customer support. Monika worked as an Advisor - CX at Recess from April to December 2022. Monika was the VP, Member Experience at Tempo from June 2021 to March 2022. Before that, they worked as the Head of Customer Experience at ASSA ABLOY Group from January 2017 to June 2021. Monika started their career at SupportSpace, where they held various managerial positions, including Senior Manager, Expert Community and Operations, and Sr. Manager, Service Operations. Monika also worked as a Support Services Coordinator/US Office Manager at SupportSpace. Monika has a strong track record in building and leading customer experience teams, implementing strategies for exceptional customer service, and driving organizational success.

From 2007 to 2015, Monika Aufdermauer attended the University of Phoenix and completed Bachelor's level coursework in Business Management.