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Jessica Svetlik possesses extensive experience in the banking sector, currently serving as the Director of Customer Experience at Third Coast Bank, SSB since September 2007. In this role, Jessica manages the customer experience across various bank platforms and delivery channels. Previously, Jessica held the position of Director of Digital Strategy, overseeing digital enterprise and banking products. Additionally, Jessica served as Senior Vice President and HR Manager at Patriot Bank and as Senior Vice President at Southern National Bank of Texas, where Jessica also worked as a Branch Manager. Jessica's academic background includes an Associate of Arts in Business from Kilgore College and further education at Stephen F. Austin State University.