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Rathan Dallas is a Service Delivery Manager at ThinkOn Inc. since May 2023, previously serving as an Information Technology Service Delivery Manager at Cognizant since November 2012. Rathan has extensive experience in leading service delivery engagements, managing end-to-end program delivery, and ensuring high customer satisfaction through effective governance and risk management. Rathan's roles at Cognizant included positions such as Technical Specialist, Technical Lead, and Senior System Engineer, where responsibilities ranged from incident management to mentoring team members. Prior experience includes customer support roles at Convergys and CSS Corp, focusing on technical support and troubleshooting. Rathan holds a Bachelor's degree in Information Technology from Anna University and a Certificate in Data Science and Machine Learning from UpX Academy.