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Melissa Pennington is an experienced professional with a diverse background in project management, quality assurance, and support roles within technology and healthcare sectors. Currently serving as an Onboarding and Support Specialist at Therasoft Online since November 2018, Melissa focuses on practice management software for mental health providers. Previous roles include Quality Assurance Analyst at PK Technology, Quality Assurance Specialist at Pulse Systems, Project Manager at Prime Concepts Group, and Project Manager for tax and accounting software development at CCH Australia. Earlier in the career, Melissa also led teams in quality assurance and technical support at Wolters Kluwer Tax & Accounting US. Melissa holds a Professional Certificate in Project Management from Wichita State University, completed during graduate studies in business.