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Shauna Cole has a diverse work history with experience in project management, program management, vendor management, and customer service. Shauna is currently the Director of the Project Management Office at Thentia, where they ensure the effective execution of projects and maintains project management methodologies and standards. Prior to that, they served as a Program Manager at Thentia, overseeing various operational and process improvement initiatives.

Before joining Thentia, Shauna worked at the Office of Management and Enterprise Services, where they held multiple roles. Shauna was an Enterprise Program Manager, responsible for coordinating activities between multiple projects and overseeing program strategy and implementation. Shauna also served as the Manager of Strategic Ventures, overseeing program teams, developing program plans and budgets, and ensuring compliance with quality standards.

Earlier in their career, Shauna worked at NIC Inc. as a Customer Service Manager and Application and Partner Relations Specialist. In these roles, they played a key role in developing customer service policies, managing partner relationships, and serving as a liaison between the development and management teams.

Overall, Shauna has a strong background in project and program management, with a focus on driving efficiency, delivering quality results, and fostering positive relationships with stakeholders.

Shauna Cole holds a Bachelor of Science degree in Management and Ethics, with an emphasis in Management Information Systems from Mid-America Christian University. In addition, they have obtained a Six Sigma Green Belt Certification in July 2017.