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Gary Scowen is an experienced account and customer success manager with a solid background in enhancing customer retention and service quality across multiple industries. Currently serving as an Account Manager at Pinpoint Works since October 2023, Gary previously held roles at Hive HR and Teach Active, where responsibilities included driving retention performance and implementing productivity-enhancing policies. Gary's experience also encompasses significant contributions to Affiniti Finance as a Client Account Manager, focusing on client relationships, policy creation, and marketing initiatives. Earlier positions within MD Group and The Contact Company involved delivering exceptional customer service and managing client communications. Gary's extensive tenure at Halifax included various customer-facing roles, where daily responsibilities revolved around addressing customer needs and promoting financial products.