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Stephanie Terrell is a seasoned professional with extensive experience in workforce management and customer service. Currently serving as the Lead Workforce Management Analyst at The General® since December 2020, Stephanie previously worked as a Workforce Specialist at TTEC and a Customer Support Supervisor at Castlight Health, where responsibilities included process improvement and team performance enhancement. Stephanie's background includes significant roles at Netflix, where leadership capabilities were demonstrated as WFM Global Command Center Supervisor and RTA Workforce Analyst, as well as positions at Wells Fargo and other financial institutions focusing on customer service and operational excellence. Strong analytical and problem-solving skills, along with a commitment to team development and customer satisfaction, underpin Stephanie's professional journey.