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Menno Prine is a Telecommunications Manager at American Family Insurance, providing support for Telecom and various IT roles since February 2022. Previously, Menno served as Telecom Product Owner, overseeing the Direct Telephony Squad across multiple Operating Companies. Menno has extensive experience in the telecommunications sector, having held positions such as Telecom Team Lead at Permanent General, Avaya Tech Team Lead/Project Manager at AT&T Global Services, and Telecom Team Lead at Sitel. Menno's early career includes roles as an Avaya Engineer at Clientlogic, L2/Mentor at Service Zone, Inside Sales Manager at Grizzly Manufacturing, and Purchasing Agent at Quality Industries. Menno has achieved an Avaya Specialized VoIP Certification and emphasizes proactive client engagement to enhance service reliability.